Contact Us

GoodShort is designed to keep movie short videos easy to watch and easy to discover. If something breaks, looks incorrect, or raises a concern, a clear message from you helps us resolve it faster and keep the service stable for everyone.

Support email: [email protected]

How to reach us

Email is the official support channel for GoodShort. To help us route your request quickly, use a subject line that matches your issue.

Suggested subject lines:

  • Playback issue
  • Broken page
  • Content correction
  • Search or discovery
  • Policy question
  • Safety report
  • Copyright request

What we can help with

Playback and player issues

Contact us if a clip does not play correctly or the player behaves unexpectedly, such as buffering loops, audio sync problems, missing sound, or controls that do not respond.

Site performance, layout, and browser compatibility

Report slow loading, error pages, broken buttons, or display issues on mobile or desktop. If the problem appears only on a specific browser, that detail is especially helpful.

Search and discovery

If search results feel unrelated, a genre page looks incorrect, or a collection is hard to navigate, let us know. Discovery quality is a core part of the GoodShort experience.

Content corrections

If a page contains incorrect information, you can request an update. Examples include wrong titles, mislabeled genres, missing tags, broken thumbnails, or incomplete sections.

Policy questions

If you want clarification about our Terms of Use or Privacy Policy, send the page name and the section you are asking about so we can respond precisely.

Safety and abuse reports

If you encounter spam, misleading pages, suspicious links, or behavior that may put viewers at risk, report it. Safety reports help us protect the service and reduce disruption for other viewers.

Copyright and rights holder requests

If you are a rights holder or authorized representative and believe content on GoodShort infringes your rights, contact us to request a review.

What to include for faster support

A short, specific report reduces back and forth. If possible, include:

  • The exact page or clip URL
  • What happened and what you expected to happen
  • When you saw it (date, time, and time zone if relevant)
  • Your device and operating system (example: Android, iOS, Windows, macOS)
  • Your browser and version (example: Chrome, Safari, Firefox, Edge)
  • Your network type (Wi Fi or mobile data)
  • A screenshot or short recording if the issue is visual

If the issue is intermittent, tell us how often it happens and whether refreshing the page or switching networks changes the result.

Quick checklists by request type

Playback issue checklist:

  • Page or clip URL
    • Description of the issue (buffering, black screen, no audio, controls not working)
    • Device, OS, browser, and version
    • Whether other clips work normally
    • Screenshot or recording if applicable
  • Technical or layout issue checklist
    • Page URL
    • What looks wrong (broken button, missing section, layout shift)
    • Device type and screen size if known
    • Browser name and version
    • Whether the issue repeats on another device or browser
  • Search or discovery issue checklist
    • Your search query or the page you used (genre, collection, trending)
    • What results you expected
    • What the site showed instead
    • Any filters you selected
  • Content correction checklist
    • Page URL
    • The incorrect detail
    • The correction you suggest
    • Any supporting context if available
  • Policy question checklist
    • The policy name (Privacy Policy or Terms of Use)
    • The section you want clarified
    • The related page or feature
  • Copyright request checklist
    • Your name and organization (if applicable)
    • Proof of ownership or authorization
    • Direct URLs to the relevant content
    • The action requested (review, restrict, or remove)

What happens after you contact us

We review requests carefully and prioritize issues that affect playback, safety, and widespread site stability.

Response time can vary depending on request type and the completeness of the details provided, but clear reports move faster.

Contact

For help, corrections, policy questions, safety reports, and rights holder requests: [email protected].